RETURNS

ELLE ONNI RETURN POLICY 

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA)

  1. Returns can only made one time per order number. 
  2. Items must be in its original condition.
  3. All return must include the order number.
  4. The Return department will get back to you once a return item is received by us. This normally takes 2-3 working days .
  5. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 
 Return Reasons Reason Defective Items
Descriptions *Proof of defect must be verified by Elle Onni Return to be eligible* 
Return Shipping costs

Borne By Elle Onni
Buyer receives

Elle Onni will send a brand new exact item to buyer once the defective item is received.

Return your items to the address below :

Elle Onni Store
+6013-2008918
Block C Games Room, Vina Residency,
Jalan Seri Taming,
43200 Cheras,
Selangor.
 

ELLE ONNI REFUND POLICY

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. 

Once the return has been approved, it takes 1-2 days for the refund to be made by Elle Onni online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. 

For online bank transfer orders­­­ with partial refund -

  • Refund is allowed only to a bank account.
  • Please WhatsApp the following bank account detail to our online shop customer service team +6013-2008918.
    • Bank name
    • Account number
    • Account name

For further information and especially if you do not receive your refund within 21 business days, please feel free to WhatsApp our online shop customer service team +6013-2008918 and let the advisor know the details of your order and about your open question.